Privacy policy

We collect the information needed for your interaction with us: your name, email address, shipping and billing details, order contents, gift-card recipient details you supply, customer service messages, and product reviews. Creating an account also involves a password, which is stored as a salted hash rather than readable text. Newsletter signups include your email address and whether you joined from the homepage or popup.

If you choose to use fragrance preferences, surveys, or the Scent Concierge, we process the preferences, answers, and messages you submit to provide those features. Please do not put payment card numbers, identification documents, health information, or other sensitive information into a chat or contact message.

Essential browser storage keeps your shopping bag, sign-in session, privacy choice, welcome-popup preference, and display preferences working. Our hosting and security providers may process technical connection information to deliver the website and prevent abuse.

When you allow optional analytics, the storefront records a browser identifier, a tab-session identifier, visited page paths, approximate country/region/city when supplied by the host, product interactions, searches, cart contents and product values, and times of activity. This helps us understand popular products, browsing patterns, and abandoned carts. These analytics do not contain raw IP addresses, payment card details, or gift-card recipient information. Approximate locations may be unavailable or inaccurate.

We use information to process payments, fulfill and track orders, manage accounts and gift cards, respond to questions, handle returns, verify reviews, prevent misuse, and keep business and transaction records. Optional analytics help improve the shop. If you subscribe, we may use your email to send store news and offers; joining is optional and does not affect your ability to purchase.

You can ask to stop promotional emails at support@emberedbeauty.com. Order, security, and customer-service messages may still be needed to complete your transactions or respond to you.

Stripe processes website payments and related fraud checks. Payment details entered into Stripe's payment fields are handled by Stripe; this storefront does not store your full payment card number. Hosting, database, storage, commerce, inventory, shipping, and support providers receive information needed for the services they perform. The store's integrations may include Shopify, Supabase, and Square where used for commerce or inventory.

When an AI feature is enabled, submitted prompts or conversations may be processed by the configured AI provider to answer your request. Do not submit information you do not want used for that interaction. We may also disclose information when required by law, to protect people and the store, or as part of a business transfer subject to appropriate protections. This storefront does not include third-party behavioral advertising trackers.

External services and links have their own privacy practices. For payment processing information, see Stripe's privacy policy at stripe.com/privacy.

We retain order and business records for fulfillment, accounting, fraud prevention, dispute handling, and legal obligations. Other information is retained for the purposes described here and as needed to respond to requests. Retention can vary by record type and applicable requirements; changing cookie preferences does not erase records already collected.

We use safeguards including access controls, password hashing, and protected sign-in cookies. No system can promise absolute security. Contact us if you believe an account or information has been compromised.

Use Cookie preferences in the footer to allow or decline optional storefront analytics, or change your decision later. We keep optional analytics off until you allow them and honor a browser Global Privacy Control signal by keeping them off. You can also use your browser controls to clear stored information; doing so can clear your bag or sign you out.

Depending on the laws that apply, you may have rights to confirm processing, access or receive a copy of your information, correct inaccuracies, request deletion, or opt out of certain uses. Email support@emberedbeauty.com with your request. We may ask for information necessary to verify your identity or authority and may retain records required for legal obligations or other permitted purposes. We do not require payment to make an ordinary privacy request.

If we decline a privacy request, you can ask for a review by replying to our response or emailing us with the subject 'Privacy appeal'. We will explain the result and any further options required by applicable law. You may also contact the relevant privacy regulator or attorney general. Nothing here limits rights provided by applicable law.

This store is intended for adults and is not directed to children under 13. If you believe a child has provided personal information without appropriate permission, contact us so we can investigate and address it.

The store is operated from the United States. Our service providers may process information in the United States or other countries. Protections can differ by location; applicable rights and transfer requirements continue to apply.

We may update this policy as the store and its practices change. The effective date identifies the current version. Where required, we will provide additional notice or request a new choice before making a relevant change.